At Dear Book Store, we are committed to providing a transparent and customer-friendly shopping experience. This Refund & Return Policy outlines the conditions under which refunds, returns, and cancellations are accepted.

Return Eligibility

Customers may request a return within 7 days of delivery under the following conditions:

  • The product received is damaged or defective
  • The wrong item was delivered
  • The item contains significant printing or manufacturing defects

To initiate a return request, customers must contact our support team with:

  • Order number
  • Clear photos of the product
  • Description of the issue

All returned items must remain unused and in their original condition.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Digital products, downloadable files, or eBooks
  • Used or customer-damaged items
  • Customized or special-order products
  • Orders returned without prior authorization

Refund Process

Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5ā€“10 business days.

Refund processing times may vary depending on the customerā€™s bank, card issuer, Stripe, PayPal, or other payment gateway providers.

Order Cancellation

Orders may only be canceled before shipment. After an order has been shipped, cancellation requests cannot be accepted.

Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute through Stripe, PayPal, or their card provider. Fraudulent or abusive disputes may result in order restrictions.

Secure Payments

All payments on Dear Book Store are processed securely using trusted payment gateways including Stripe and other PCI-compliant providers. We do not store customersā€™ full payment information on our servers.

Contact Information

For refund, return, or billing inquiries, please contact:

Email:
Website: https://dearbookstore.org/